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Your Privacy Policy, Plainly Stated

This page explains what we collect when you open an account, browse the lobby, or ask for support, and how you can contact us about access, correction or…

Data used only for account serviceCookies for session and safety checksLocal law shapes every requestAccess, correction and deletion routes
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shell77 Your Privacy Policy, Plainly Stated
REQUEST ROUTES

Where to Send Privacy Requests

If you want to ask about data access, correction or removal, use the contact routes below.

Email privacy desk Send your request from the email linked to your account. Tell us what you want changed, and we will reply with the next step after we confirm ownership and check any legal retention duty.
In-site chat Use chat for a fast privacy question if you are already signed in. We can point you to the right form, help you correct basic details and explain what we must keep on record.
Written request If you prefer a written request, send the details through our contact address. We will log the case, check the retention rule that applies and return the outcome once the check is done.
DATA CONTROLS

How We Handle Your Data

We keep only the data needed to open your account, move funds, answer support and meet record-keeping duties. Cookies help remember your session, keep sign-in stable and spot unusual device changes.

Data use

We collect only what we need to open your account, move funds, answer support and meet record-keeping duties. Anything outside those purposes is kept out unless local law or a fraud check requires it.

Cookie control

Cookies help remember your session, keep sign-in stable and spot unusual device changes. You can clear them in your browser, but some pages may ask you to repeat a step if the session cookie is gone.

Account checks

Before we accept a sensitive change, we may ask you to confirm an email, device or wallet detail. That extra check protects your account and stops data changes that do not match the owner on record.

Retention timing

We keep logs only for the period needed to settle transfers, handle disputes, meet tax or audit duties, or defend a claim. After that, the record is removed or anonymised under the rule that applies.

Change requests

If a detail is wrong, send the correction and the supporting proof through the contact route that fits your case. We will update the record where allowed and tell you if any part must stay as is.

Access requests

You can ask what we hold, why we hold it and who has seen it within the last handling cycle. Where local law allows, we will give you the relevant record or explain why a limit applies.

Privacy Questions You May Ask

These answers cover the parts of our policy you ask about most: what we collect, how long we keep it and how you can ask for changes. If your request depends on local law, we follow the rule that applies in your location and explain what that means before we close the case. You can reach the same contact routes if you want a copy of your record or a correction.

We start with the details needed to open and secure your account, such as contact data, device markers and any payment trail linked to a transfer. We do not ask for more than the process needs.

Cookies let the site remember your session, reduce repeated checks and notice if a sign-in looks unusual. Some cookies are essential, and some only support convenience or safety.

We keep records for the time needed to run the account, answer disputes, meet tax or audit duties and satisfy local law. Once that purpose ends, we remove or anonymise them.

Yes. Send the corrected detail and proof through the contact route in the support section. After we confirm ownership, we will update what the law allows and tell you if any field must stay unchanged.

Only staff and service partners with a real need can see the parts they handle, such as payment checks, customer support or safety tasks. We limit access and keep a log of sensitive actions.

It does. If a rule in your location limits a request or sets a different retention period, we follow that rule first and explain the reason before we close the case.

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